Shipping & Returns
Shipping
New Zealand
$5 flat shipping on all orders under $99.99
Free Shipping on All Orders Over $100
Standard delivery usually takes 1-3 working days for the North Island and 1-4 working days for the South Island
Please note: Due to an increased volume of online orders being placed nationwide, our courier services are experiencing a delay to their standard delivery times. For North island please allow a 1-5 working days for delivery and 8-10 working days for South Island.
Australia
Free Shipping on orders over $200NZD
Otherwise shipping cost is $20NZD
Please allow 3-8 working days for Delivery
Please note: International orders may be required to pay any Inwards Goods Tax or Customs Fees. This is to be paid by the customer and Lower is not liable for the cost.
International
Free Shipping on orders over $400NZD
Otherwise shipping cost is $40NZD
Please allow 10-14 working days for Delivery
Please note: International orders may be required to pay any Inwards Goods Tax or Customs Fees. This is to be paid by the customer and Lower is not liable for the cost.
Returns
Our Returns Policy
We happily accept returns on full-priced items that are in their original condition (new, unused, unworn, unwashed) for an exchange, credit or refund. Items must be returned to us within 14 days of you receiving them. Sale items or discounted orders can be returned for a credit or exchange only. All garment tags must be still attached to the item.
Click HERE to begin your return process
Returns and exchanges received outside of the above time frame will not be accepted, a LOWER credit may be supplied subject to assessment at our discretion.
Returns Process
We recommend you begin the return process within 48 hours of receiving your order. All returns need to be made within 14 days from the date of your parcel's delivery and costs are at the expense of the customer. You will simply need your email address and order number. For all exchanges, we will happily deliver the new item to you at our cost once we have received your returned item.
All items need to be returned to us here at:
LOWER ONLINE RETURNS
5/26 Matai Street, Mt Maunganui, New Zealand, 3116.
Once the item has been received it will undergo a quality review and once approved, you will either receive your exchange or refund on the cost of the item (excluding if applicable, original shipping costs) directly to the credit card or account used to purchase. We reserve the right to refuse the return if there are signs that the item has been washed, worn, damaged or it is not up to saleable quality.
Faulty Items
Returns of faulty items must be returned within 14 days from the date of you parcel delivery. We will replace a faulty item if a replacement is in stock and available. If the style is no longer available we will offer you a credit or a refund to the value of the item at the time of purchase and any shipping costs incurred.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear will not be accepted as faulty.